ABOUT

Repair

HOW

- Repair -

For customers who have purchased from the official Aucentic website,we offer repair services for the following items.*Please note that repairs for damage caused by external impact or natural wear and tear are not covered.Kindly review the information below and proceed with the necessary steps.

Suitcases

Bags

small accessories

Repair form

FLOW

- The Repair Process - 

Step 1: Repair Request

Please submit your request via the repair request form at the link below.

▼Repair form

Step 2: Receiving the Item for Repair

Since the repair partner may vary depending on the product, we will provide you with the shipping address after you submit the repair request form.When sending the item, please make sure to include your address, name, and phone number on the shipping label."

※Please ensure that any personal belongings other than the product are removed before sending it.We regret to inform you that we cannot take responsibility for any loss of such items.

Step 3: Repair Work

After confirming the item's arrival, we will begin repairs in the order they are received.Please note that we do not send notifications upon receiving the item.Additionally, we generally do not provide updates regarding the start or completion of repairs.Repairs will be carried out based on the details provided in the repair request form.The repair duration may vary depending on the item, the level of demand, and the availability of parts.In most cases, repairs are completed within 1–2 weeks.

Step 4: Return Shipment

Once the repairs are complete, we will ship the item back to you in the order they are finished.All return shipping costs will be covered by our company, so we kindly ask that you simply receive the package.

- FAQ -