配送ポリシー
▼Shipping Fees
aucentic store (referred to as "our store" below) offers free shipping for all products on this website.
▼Delivery Times
- Regular Items: Generally, we aim to ship within 5-7 business days (for remote islands and similar locations, shipping may take around one week due to the use of sea freight).
- Made-to-order Items: The delivery times vary depending on the product, so please check each product page. Please note that this may not apply in regions where natural disasters or large-scale events are taking place. Please be aware of this.
▼Delivery Methods
The delivery method is determined by our store, and as a rule, customers cannot choose their preferred method. We do not accept requests for specific dates or time frames. However, if you have specific preferences for delivery method, date, or time due to some reason, please make sure to contact us [before placing your order].
▼Damage During Delivery
While we take great care to ensure that the outer packaging is free from scratches and dents during packing, there is a possibility of damage or other issues occurring during transportation due to troubles or the responsibility of the shipping carrier after handover. Please be cautious during packaging to avoid scratches and dents on the outer box. We appreciate your understanding for any minor scratches or dents on the outer packaging.